Shipping policy

Last Updated: June 25, 2026

At InkRide™, we work to process, prepare, and ship every order as efficiently and securely as possible.

This Shipping Policy explains our order processing times, estimated delivery times, tracking process, customer responsibilities, customs information, delayed orders, lost packages, and shipping-related claim procedures.

By placing an order on our website, the customer agrees to the terms outlined in this Shipping Policy.

1. Order Processing Time

All orders are processed after payment confirmation.

Our standard order processing time is 1 to 3 business days.

Orders placed on weekends, holidays, or outside normal processing periods will begin processing on the next business day.

During periods of high demand, promotions, product launches, holidays, supplier delays, or special campaigns, processing times may take longer than usual.

Processing time is separate from shipping time.

2. Estimated Shipping Times

Once the order has been processed and shipped, estimated delivery times may vary depending on the destination country, logistics network, carrier availability, customs clearance, and local delivery conditions.

Estimated delivery times are:

  • United States: 5 to 10 business days

  • Europe: 5 to 10 business days

  • Mexico: 5 to 10 business days

  • Colombia: 15 to 35 business days

  • Chile: 15 to 40 business days

  • Other international destinations: 10 to 35 business days, depending on the country and carrier

These delivery times are estimates only and are not guaranteed.

3. Estimated Delivery Times Are Not Guaranteed

All shipping and delivery times provided by InkRide™ are estimates.

By placing an order, the customer understands and accepts that delivery times may vary due to circumstances outside our control.

InkRide™ is not responsible for delays caused by:

  • Customs inspections or international clearance procedures.

  • Shipping carriers.

  • Local postal services.

  • Weather conditions.

  • High-volume shipping periods.

  • Holidays.

  • Incorrect or incomplete shipping addresses.

  • Failed delivery attempts.

  • Customer absence at the time of delivery.

  • Logistics disruptions.

  • Supplier or fulfillment delays.

  • Import restrictions.

  • Force majeure events or circumstances beyond our reasonable control.

InkRide™ will make reasonable efforts to assist customers with delayed orders, but we cannot guarantee a specific delivery date unless expressly stated in writing.

4. Shipping Confirmation and Tracking

Once an order has been shipped, the customer will receive a shipping confirmation email with tracking information when tracking is available.

Tracking information may take several days to update after shipment.

In some cases, tracking updates may be delayed due to carrier processing, international transit, customs clearance, or local postal system delays.

The customer is responsible for monitoring the order using the tracking information provided.

If tracking does not update immediately, this does not necessarily mean the package is lost.

5. Customer Responsibility for Shipping Information

The customer is responsible for providing a complete, accurate, and deliverable shipping address at checkout.

InkRide™ is not responsible for delivery issues caused by:

  • Incorrect shipping address.

  • Incomplete address.

  • Missing apartment, unit, building, postal code, or delivery details.

  • Wrong country, city, region, or state.

  • Customer name mismatch.

  • Unavailable recipient.

  • Refused delivery.

  • Failure to collect the package.

  • Address changes requested after the order has already been processed or shipped.

If the customer provides incorrect or incomplete shipping information, InkRide™ cannot guarantee that the order can be recovered, redirected, replaced, or refunded.

Additional reshipping costs may apply if the package is returned, lost, delayed, or undeliverable due to incorrect customer information.

6. Address Changes

If the customer needs to change the shipping address, they must contact us as soon as possible at:

inkrideofficial@gmail.com

Address change requests are not guaranteed.

Once an order has been processed, packed, assigned to fulfillment, or shipped, we may not be able to modify the shipping address.

InkRide™ is not responsible for orders shipped to the address provided by the customer at checkout.

7. Delayed Orders

A package may be delayed due to carrier processing, customs clearance, international transit, local delivery issues, high-volume periods, or circumstances outside our control.

A delayed order is not automatically considered lost.

Before a shipping claim can be reviewed, the estimated delivery period for the destination country must have passed.

Customers should not submit a “not received” claim before the estimated delivery timeframe has expired.

If the estimated delivery period has passed and the order has not arrived, the customer may contact us at:

inkrideofficial@gmail.com

We will review the tracking information and may contact the carrier or logistics provider when possible.

8. Lost Packages

If a package does not arrive within the estimated delivery timeframe, InkRide™ will review the case based on the available tracking information and carrier status.

A package may only be considered lost if the carrier or logistics information indicates that the package is lost, missing, or has no reasonable delivery progress after the applicable review period.

If the package is confirmed as lost, InkRide™ may offer one of the following solutions depending on the case:

  • Replacement shipment.

  • Store credit.

  • Refund.

  • Other reasonable solution determined by InkRide™.

InkRide™ reserves the right to review each case individually before approving any replacement, refund, or compensation.

9. Packages Marked as Delivered

If tracking information shows that the package was delivered, InkRide™ considers the order delivered unless further evidence indicates otherwise.

InkRide™ is not responsible for theft, loss, disappearance, or misplacement of packages after the carrier marks the order as delivered.

If the customer cannot locate a package marked as delivered, the customer should:

  • Check the delivery address.

  • Check with household members, neighbors, building reception, mailroom, or local delivery office.

  • Review the tracking details.

  • Contact the local carrier when possible.

InkRide™ may request additional information before determining whether any further action can be taken.

A package marked as delivered does not automatically qualify for a refund or replacement.

10. Failed Delivery, Refused Delivery, or Unclaimed Packages

If a package cannot be delivered because the customer was unavailable, refused delivery, failed to collect the package, or provided incorrect information, InkRide™ is not responsible for the failed delivery.

If the package is returned to sender, lost, destroyed, or held by the carrier due to customer-related issues, the customer may be responsible for:

  • Reshipping costs.

  • Return shipping costs.

  • Carrier fees.

  • Customs fees.

  • Any non-refundable logistics costs.

Refunds are not guaranteed for refused, unclaimed, or undeliverable packages.

Each case will be reviewed individually.

11. Customs, Duties, Taxes, and Import Fees

For international orders, customs duties, import taxes, VAT, tariffs, brokerage fees, clearance fees, or other local charges may apply depending on the destination country.

These charges are the responsibility of the customer.

Customs duties, import taxes, VAT, tariffs, brokerage fees, and local charges are not included in the product price or shipping cost unless clearly stated at checkout.

InkRide™ is not responsible for customs delays, customs inspections, import restrictions, refused customs clearance, or fees charged by local authorities.

If the customer refuses to pay customs duties, taxes, or import fees, the customer may be responsible for any return shipping costs, disposal costs, carrier charges, or non-refundable fees.

12. International Shipping

InkRide™ may ship to multiple countries worldwide.

International shipping times may vary depending on:

  • Destination country.

  • Carrier availability.

  • Customs processing.

  • Local postal systems.

  • International transit routes.

  • Import regulations.

  • Holidays or seasonal demand.

  • Local delivery restrictions.

Some countries, regions, or addresses may not be eligible for delivery.

If an order cannot be shipped to the selected destination, InkRide™ may cancel the order and issue a refund where applicable.

13. Split Shipments

In some cases, an order may be shipped in multiple packages.

This may happen when:

  • The order contains multiple items.

  • Items are fulfilled from different locations.

  • Products have different processing times.

  • Carrier or logistics conditions require separate shipments.

If an order is split into multiple shipments, the customer may receive separate tracking numbers and packages may arrive on different dates.

A partial delivery does not mean that the remaining items are lost.

14. Shipping Claims and Required Evidence

For any shipping-related issue, the customer must contact InkRide™ at:

inkrideofficial@gmail.com

The customer must provide:

  • Order number.

  • Full name used on the order.

  • Email address used at checkout.

  • Shipping address used on the order.

  • Clear explanation of the issue.

  • Tracking number if available.

  • Photos or videos if the package arrived damaged or if evidence is needed.

Claims without sufficient information or evidence may be delayed or rejected.

InkRide™ reserves the right to verify all claims with the carrier, fulfillment partner, tracking records, and order history.

15. Damaged Packages During Shipping

If a package arrives visibly damaged, the customer should contact InkRide™ as soon as possible at:

inkrideofficial@gmail.com

The customer should provide:

  • Clear photos or videos of the damaged package.

  • Clear photos or videos of the product.

  • Photos of the shipping label.

  • Order number.

  • Tracking number if available.

Damage claims should be submitted within 24 hours of delivery whenever possible.

Claims submitted without clear evidence may be rejected.

InkRide™ is not responsible for damage caused after delivery, improper handling, customer misuse, or normal wear and tear.

16. Anti-Abuse and False Claims Policy

To protect our business, customers, and shipping process, InkRide™ reserves the right to review, reject, or limit claims that appear abusive, fraudulent, excessive, suspicious, or unsupported by evidence.

This includes, but is not limited to:

  • Repeated “not received” claims.

  • Claims submitted before the estimated delivery period has passed.

  • Claims that conflict with tracking information.

  • False delivery claims.

  • Altered or misleading evidence.

  • Abuse of refunds, replacements, chargebacks, or disputes.

  • Refusal to cooperate with claim verification.

Each claim will be reviewed individually based on the tracking history, carrier information, customer communication, evidence provided, and order record.

InkRide™ may deny refunds, replacements, or compensation when a claim is unsupported, abusive, fraudulent, or inconsistent with this Shipping Policy.

17. Carrier Delays and Liability

InkRide™ is not the shipping carrier and does not control carrier operations, customs procedures, local postal services, or delivery routes.

Once a package has been handed to the carrier or logistics provider, delivery timing may depend on third-party shipping networks.

InkRide™ will make reasonable efforts to assist with shipping issues, but we are not responsible for carrier delays, customs delays, local delivery delays, or events outside our reasonable control.

18. Order Cancellation Before Shipping

Orders may only be cancelled within the timeframe stated in our Refund, Return & Limited Warranty Policy.

Once an order has been processed, packed, assigned to fulfillment, or shipped, it may no longer be possible to cancel the order.

If the order has already shipped, the customer must wait for delivery and then follow the applicable return process if eligible.

19. Delivery Acceptance

By placing an order, the customer accepts that:

  • Shipping times are estimates only.

  • Delivery may be affected by external factors.

  • The customer is responsible for providing accurate shipping information.

  • International orders may be subject to customs fees or import taxes.

  • Tracking updates may not always be immediate.

  • Claims must be supported with accurate information and evidence.

  • InkRide™ may verify shipping claims before approving any solution.

20. Legal Rights

Nothing in this Shipping Policy limits any mandatory consumer rights that may apply under the laws of the customer’s country, state, province, or region.

If applicable law provides additional rights regarding delivery, delayed orders, lost packages, cancellations, refunds, or consumer remedies, those rights will apply.

In case of conflict between this Shipping Policy and mandatory consumer protection laws, the legally required consumer rights will prevail.

21. Policy Updates

InkRide™ reserves the right to update, modify, or replace this Shipping Policy at any time.

The version posted on our website at the time of purchase will apply to that order, unless otherwise required by law.

Customers are encouraged to review this Shipping Policy before placing an order.

22. Contact

For shipping questions, delayed orders, tracking issues, delivery claims, or address-related requests, contact InkRide™ at:

inkrideofficial@gmail.com

This is the only official contact method listed for shipping-related matters.