Refund policy

At InkRide™, we are committed to providing high-quality wearable tattoo-style products and a transparent shopping experience.

This Refund, Return & Limited Warranty Policy explains how returns, refunds, exchanges, defective product claims, shipping issues, cancellations, and our 90-Day Limited Return Guarantee are handled.

By placing an order on our website, the customer agrees to the terms outlined below.

1. Scope of This Policy

This policy applies to all purchases made through the official InkRide™ website.

InkRide™ sells internationally. This policy applies worldwide, except where local consumer protection laws provide mandatory rights that cannot be excluded or limited.

Nothing in this policy limits any legal rights the customer may have under the laws of their country, state, province, or region.

2. 90-Day Limited Return Guarantee

InkRide™ offers a 90-Day Limited Return Guarantee from the date the order is marked as delivered by the shipping carrier.

This guarantee allows customers to request a return within 90 calendar days after delivery, provided that the product meets all return conditions listed in this policy.

To qualify for a return under the 90-Day Limited Return Guarantee, the product must be:

  • Unused.

  • Unworn.

  • Unwashed.

  • Undamaged.

  • In completely new condition.

  • Free from stains, odors, stretching, wear, tearing, marks, or signs of handling.

  • Returned in its original packaging.

  • Returned with all accessories, tags, inserts, components, and protective materials.

  • Suitable for resale.

Because InkRide™ products are wearable items designed to come into contact with the skin, returns may be rejected if the product has been opened, worn, stretched, washed, damaged, altered, or handled in a way that affects hygiene, quality, or resale condition.

The 90-Day Limited Return Guarantee is not a free trial period and does not allow customers to use the product and return it afterwards.

3. Products Not Eligible for Return

Returns will not be accepted if:

  • The product has been used or worn.

  • The product has been washed.

  • The product has been stretched, altered, cut, damaged, or manipulated.

  • The product has stains, odors, marks, sweat, hair, dust, dirt, makeup, lotion, perfume, deodorant, or any sign of use.

  • The product is missing packaging, accessories, tags, inserts, or components.

  • The product is not suitable for resale.

  • The return was sent without prior approval from InkRide™.

  • The return request contains false, incomplete, or misleading information.

InkRide™ reserves the right to refuse any return that does not meet these conditions.

4. Customer Responsibility for Product Selection

The customer is responsible for selecting the correct product, size, color, design, and variant before placing an order.

Returns or exchanges due to customer selection errors may be approved only if the product is unused, unworn, unwashed, undamaged, complete, and returned in its original packaging.

Customer selection errors include, but are not limited to:

  • Wrong size selected by the customer.

  • Wrong color selected by the customer.

  • Wrong design selected by the customer.

  • Wrong product variant selected by the customer.

  • Change of mind after purchase.

  • Buyer’s remorse.

  • The customer no longer wants the product.

In these cases, the customer is responsible for all return shipping costs and any additional shipping costs related to an exchange or replacement.

Original shipping costs are non-refundable unless required by law.

5. European Union Right of Withdrawal

For customers located in the European Union, the customer may have the legal right to withdraw from an online purchase within 14 calendar days from the date the order is received, without giving a reason.

To exercise this right, the customer must contact InkRide™ through the official contact form on our website.

The product must be returned unused, unworn, unwashed, undamaged, complete, and in a condition suitable for resale.

For hygiene reasons, products that have been worn, washed, stretched, damaged, stained, altered, or handled beyond what is necessary to inspect the item may be rejected or may be subject to a reduction in refund value where permitted by law.

Return shipping costs for withdrawal, change-of-mind returns, or customer selection errors are the responsibility of the customer unless applicable law states otherwise.

6. Defective Products

InkRide™ may offer a replacement, store credit, or refund if the product has a confirmed manufacturing defect.

A manufacturing defect does not include:

  • Damage caused by misuse.

  • Damage caused by incorrect handling.

  • Damage caused by washing.

  • Damage caused by stretching or pulling.

  • Damage caused by cutting, tearing, or alteration.

  • Normal wear and tear.

  • Damage caused after delivery.

  • Personal preference regarding fit, appearance, color perception, or design style.

  • Minor color differences caused by screen settings, lighting, photography, or device display variations.

To report a defective product, the customer must provide clear photo or video evidence showing the issue.

InkRide™ reserves the right to determine whether the issue qualifies as a manufacturing defect.

7. Wrong Item Received

If InkRide™ sends the wrong product, size, color, design, or variant, the customer must contact us through the official contact form and provide clear photo or video evidence of the item received.

If the error is confirmed, InkRide™ may offer:

  • A replacement at no additional cost.

  • Store credit.

  • A refund, depending on the case.

InkRide™ may require the incorrect item to be returned before issuing a replacement or refund.

8. Damaged Items During Shipping

If the product arrives severely damaged during shipping, the customer must contact InkRide™ as soon as possible.

To help us review the case, the customer should submit the claim within 24 hours of delivery and provide:

  • Clear photos or videos of the damaged product.

  • Clear photos of the packaging.

  • Order number.

  • Delivery confirmation or tracking information if available.

Claims without sufficient evidence may be rejected.

InkRide™ is not responsible for damage caused after delivery, improper handling, or misuse by the customer.

9. Return Authorization Required

Customers must not send any product back without receiving return approval from InkRide™.

Unauthorized returns may be refused, rejected, or returned to the sender.

InkRide™ is not responsible for unauthorized returns, lost return shipments, or items sent to the wrong address.

If a return is approved, InkRide™ will provide return instructions.

The customer is responsible for following all return instructions correctly.

10. Return Shipping Costs

Unless the return is due to a confirmed InkRide™ error or confirmed manufacturing defect, the customer is responsible for return shipping costs.

Return shipping costs are non-refundable unless required by law.

The customer is responsible for making sure the returned item is properly packaged and shipped with a reliable carrier.

InkRide™ recommends using a tracked shipping service.

InkRide™ is not responsible for lost, delayed, damaged, or undelivered return packages.

11. Inspection of Returned Products

All returned products are subject to inspection before any refund, exchange, replacement, or store credit is approved.

InkRide™ reserves the right to reject the return if the product does not meet the conditions of this policy.

If the returned product is used, worn, washed, damaged, stained, stretched, incomplete, altered, or not suitable for resale, InkRide™ may:

  • Reject the return.

  • Refuse the refund.

  • Offer a partial refund where permitted by law.

  • Return the product to the customer at the customer’s expense.

  • Dispose of the product if return shipping is not paid by the customer within the requested timeframe.

12. Refunds

If a return is approved after inspection, the refund will be issued to the original payment method used at checkout.

Refund processing time is usually 5 to 10 business days after approval.

The final processing time may vary depending on the customer’s bank, card provider, or payment processor.

InkRide™ may deduct original shipping fees, return shipping fees, customs duties, import taxes, handling fees, or other non-refundable costs from the refund amount where permitted by law.

Refunds will not be issued for products that are returned used, worn, washed, damaged, stained, stretched, altered, incomplete, or without prior approval.

13. Exchanges

Exchanges may be approved only if the product is unused, unworn, unwashed, undamaged, complete, and returned in its original packaging.

Exchanges are subject to product availability.

If the requested replacement product is unavailable, InkRide™ may offer store credit, an alternative product, or a refund depending on the case.

If the exchange is due to customer selection error, the customer is responsible for all return shipping costs and any additional shipping costs.

14. Store Credit

In some cases, InkRide™ may offer store credit instead of a refund.

Store credit may be offered for:

  • Approved exchanges.

  • Customer selection errors.

  • Special cases reviewed by our support team.

  • Returns that do not qualify for a full refund but may qualify for a partial resolution.

Store credit is not redeemable for cash unless required by law.

15. Order Cancellations

Orders may only be cancelled within the first 12 hours after purchase.

Once an order has been processed, packed, assigned to fulfillment, or shipped, it can no longer be cancelled.

If the order has already shipped, the customer must wait to receive the order and then submit a return request if eligible under this policy.

Submitting a cancellation request does not guarantee cancellation.

16. Shipping & Delivery Responsibility

The customer is responsible for providing a complete and correct shipping address at checkout.

InkRide™ is not responsible for:

  • Incorrect or incomplete addresses entered by the customer.

  • Failed delivery attempts.

  • Packages not collected by the customer.

  • Packages refused by the customer.

  • Delays caused by the shipping carrier.

  • Delays caused by customs.

  • Delays caused by local delivery services.

  • Delays caused by weather, holidays, strikes, customs inspections, or circumstances outside our control.

  • Packages marked as delivered by the carrier but reported missing by the customer.

If a package is returned to sender due to an incorrect address, failed delivery, non-collection, or refusal, the customer may be responsible for reshipping costs.

17. Lost, Delayed, or Delivered Packages

If an order is delayed, the customer should contact InkRide™ through the official contact form so we can review the tracking information.

If the carrier confirms that the package is lost, InkRide™ may offer a replacement or refund depending on the case.

If the tracking information shows that the package was delivered, InkRide™ may request additional verification before deciding whether any further action can be taken.

InkRide™ is not responsible for theft, loss, or disappearance of packages after the carrier marks the order as delivered.

18. Customs, Duties & Import Taxes

For international orders, customs duties, import taxes, VAT, tariffs, brokerage fees, or other local charges may apply depending on the destination country.

These charges are the responsibility of the customer.

Customs duties, import taxes, VAT, tariffs, brokerage fees, and local charges are not included in the product price or shipping cost unless clearly stated at checkout.

InkRide™ is not responsible for customs delays, import restrictions, refused customs clearance, or additional fees charged by local authorities.

If the customer refuses to pay customs duties, import taxes, or local fees, the customer may be responsible for any return shipping costs, disposal fees, or non-refundable charges.

19. Color, Fit & Appearance Disclaimer

InkRide™ makes reasonable efforts to display product colors, designs, and details as accurately as possible.

However, actual product colors and appearance may vary slightly due to:

  • Screen settings.

  • Device display differences.

  • Lighting conditions.

  • Photography.

  • Skin tone.

  • Fit and stretching of the material.

  • Production batch variations.

Minor differences in color, fit, placement, or appearance are not considered defects.

20. Hygiene & Wearable Product Disclaimer

InkRide™ products are wearable items designed to be used on the body and may come into contact with the skin.

For hygiene and safety reasons, we do not accept returns of products that have been worn, washed, stretched, stained, damaged, altered, or used in any way.

Customers should inspect the product carefully before wearing or using it.

Once the product has been worn or used, it may no longer be eligible for return unless there is a confirmed manufacturing defect and applicable law requires a remedy.

21. Fraud Prevention & Abuse

InkRide™ reserves the right to reject any return, refund, exchange, replacement, or claim that appears fraudulent, abusive, excessive, dishonest, or inconsistent with this policy.

InkRide™ may limit, block, or refuse future orders from customers who abuse the return, refund, replacement, chargeback, or support process.

InkRide™ may request additional verification before approving any return, refund, exchange, replacement, or claim.

False claims, altered evidence, repeated suspicious requests, or chargeback abuse may result in refusal of service.

22. Chargebacks & Payment Disputes

Customers are encouraged to contact InkRide™ first through the official support process before opening a payment dispute or chargeback.

If a customer opens a payment dispute or chargeback, InkRide™ reserves the right to provide the payment provider with:

  • Order details.

  • Tracking information.

  • Delivery confirmation.

  • Customer communication.

  • Product photos.

  • Website policy records.

  • Evidence related to the transaction.

Opening a chargeback does not automatically entitle the customer to a refund.

23. Required Claim Procedure

To start any return, refund, exchange, replacement, cancellation, or order issue request, the customer must contact InkRide™ through the official contact form available on our website.

The request must include:

  • Order number.

  • Full name used on the order.

  • Email address used at checkout.

  • Clear explanation of the issue.

  • Clear photo or video evidence when the claim involves damage, defect, wrong item, missing item, or delivery issue.

Claims without sufficient information or evidence may be rejected.

24. Review & Resolution Time

Once the request is received, InkRide™ will review the case within 24 to 72 business hours.

InkRide™ may request additional information, photos, videos, or verification if needed.

The final resolution will depend on the evidence provided and whether the request complies with this policy.

Response times may vary during weekends, holidays, high-volume periods, or circumstances outside our control.

25. Official Contact Method

All return, refund, exchange, cancellation, defective product, delivery issue, and order claim requests must be submitted through the official contact form available on our website.

Contact page: [INSERT CONTACT PAGE URL]

Support email: [INSERT SUPPORT EMAIL ONLY IF YOU USE ONE]

Business address: [INSERT BUSINESS ADDRESS ONLY IF REQUIRED OR AVAILABLE]

Requests submitted through unofficial channels may not be processed.

This helps us manage every case clearly, quickly, and with proper verification.

26. Policy Updates

InkRide™ reserves the right to update, modify, or replace this policy at any time.

The version of the policy available on our website at the time of purchase will apply to that order, unless otherwise required by law.

Customers are encouraged to review this policy before placing an order.

27. Legal Notice

This policy is intended to explain InkRide™’s return, refund, exchange, warranty, and claim procedures.

This policy applies to the maximum extent permitted by applicable law.

In case of conflict between this policy and mandatory consumer protection rights in the customer’s country, state, province, or region, the legally required consumer rights will apply.

Nothing in this policy excludes, limits, or restricts rights that cannot legally be excluded, limited, or restricted.